1. 01

    Freeze the approved facts

    Have the practice confirm names, doctor information, services, hours, address, and public contact routes. Record the approved version. Late design changes should not quietly replace verified business information with older copy.

  2. 02

    Plan URL continuity

    Inventory important existing pages and choose intentional destinations for changed addresses. Preserve useful material and avoid redirecting every old URL to the homepage. A redirect should make sense for the reader who followed the original link.

  3. 03

    Test essential tasks

    Check mobile navigation, readable content, arrival information, and the approved inquiry process. Use an authorized method for any test that sends a request. A visual review alone does not establish that a submission reaches the right team.

  4. 04

    Close with evidence

    Clear the affected site’s caches and inspect public results without an administrator login. Record open issues, owners, and the maintenance handoff. A launch receipt should say what was verified rather than simply recording the deployment time.

A planning exercise, not a client result

Put the idea to work

Planning exercise: the new site looks correct to an administrator, but public visitors see an older cached page. Clear the relevant cache and recheck the public destination. The visible result, rather than the file timestamp, determines whether the change is complete.

What to watch for

  • Public facts copied from an obsolete draft
  • Every changed URL redirected to the homepage
  • Administrator-only verification

Make the next review concrete.

Use the worksheet to record your observations, the evidence behind them, and the decision you want to make. Keep unresolved assumptions visible until they are checked.

Open this site’s worksheet →